Customer Relationship Management assists you to develop, maintain and enhance customer relationships. It facilitates you to capture details about customer interactions and gives a single integrated view of your customer to all your customer-support teams.
Support Ticket feature is to log and provide timely assistance to consumer after sales. The feature aids to meet the requirements of customer by offering them the facility to get information and response of the service request.
As the name indicates, it is all about maintaining the activities of the clientele and keeping them connected so that they can keep on doing business with you.
The marketing feature automatizes and manages the evolution, performance and keeping track of campaigns all around multiple channels. It offers tools to manage campaigns, offers, work flows, steps etc.